*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

:root {
  --bg: #0d0d0d;
  --surface: #1a1a1a;
  --border: #2a2a2a;
  --accent: #c8f135;
  --text: #e0e0e0;
  --text-dim: #888;
  --text-muted: #555;
  --danger: #f13535;
  --warn: #f1c835;
  --font: -apple-system, 'DM Sans', BlinkMacSystemFont, 'Segoe UI', sans-serif;
  --mono: 'SF Mono', 'Fira Code', Consolas, monospace;
}

body { background: var(--bg); color: var(--text); font-family: var(--font); font-size: 14px; line-height: 1.5; min-height: 100vh; }
a { color: var(--accent); text-decoration: none; }
a:hover { text-decoration: underline; }
code { font-family: var(--mono); font-size: 12px; background: #111; padding: 2px 4px; border-radius: 3px; }

/* Nav */
.nav { display: flex; align-items: center; gap: 32px; padding: 0 24px; height: 52px; border-bottom: 1px solid var(--border); position: sticky; top: 0; background: var(--bg); z-index: 10; }
.nav-brand { font-size: 16px; font-weight: 700; color: var(--accent); letter-spacing: -0.5px; }
.nav-links { display: flex; gap: 24px; }
.nav-link { color: var(--text-dim); font-size: 13px; }
.nav-link:hover { color: var(--text); text-decoration: none; }

/* Main */
.main { max-width: 1280px; margin: 0 auto; padding: 32px 24px; }

/* Page header */
.page-header { display: flex; align-items: flex-start; justify-content: space-between; margin-bottom: 28px; gap: 16px; }
.page-title { font-size: 22px; font-weight: 700; letter-spacing: -0.5px; }
.back-link { font-size: 12px; color: var(--text-dim); display: block; margin-bottom: 4px; }
.back-link:hover { color: var(--text); }

/* Section title */
.section-title { font-size: 11px; font-weight: 600; text-transform: uppercase; letter-spacing: 1px; color: var(--text-dim); margin-bottom: 12px; margin-top: 24px; }
.section-title:first-child { margin-top: 0; }

/* Cards */
.card-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(280px, 1fr)); gap: 16px; }
.card { background: var(--surface); border: 1px solid var(--border); border-radius: 8px; padding: 18px; }
.card-header { display: flex; justify-content: space-between; align-items: flex-start; margin-bottom: 14px; }
.card-title { font-size: 16px; font-weight: 600; }
.card-subtitle { font-size: 11px; color: var(--text-dim); margin-top: 2px; font-family: var(--mono); }
.card-actions { display: flex; gap: 8px; margin-top: 16px; padding-top: 12px; border-top: 1px solid var(--border); }

/* Metrics */
.metric-row { display: flex; justify-content: space-between; align-items: center; padding: 6px 0; border-bottom: 1px solid var(--border); }
.metric-row:last-child { border-bottom: none; }
.metric-label { color: var(--text-dim); font-size: 13px; }
.metric-value { font-weight: 600; font-size: 13px; }

/* Status */
.status-dot { width: 8px; height: 8px; border-radius: 50%; flex-shrink: 0; }
.status-text { font-size: 12px; font-weight: 500; }
.status-open { color: var(--text-dim); }
.status-pending { color: var(--warn); }
.status-pending_review { color: var(--warn); }
.status-escalated { color: var(--danger); }
.status-resolved { color: var(--accent); }
.status-auto_resolved { color: var(--accent); }

/* Badges */
.badge { display: inline-block; padding: 4px 10px; border-radius: 20px; font-size: 12px; font-weight: 600; white-space: nowrap; }
.badge-accent { background: rgba(200, 241, 53, 0.12); color: var(--accent); border: 1px solid rgba(200, 241, 53, 0.3); }
.badge-warn { background: rgba(241, 200, 53, 0.12); color: var(--warn); border: 1px solid rgba(241, 200, 53, 0.3); }
.badge-dim { background: var(--surface); color: var(--text-dim); border: 1px solid var(--border); }

/* Buttons */
.btn { display: inline-flex; align-items: center; padding: 6px 14px; border-radius: 6px; font-size: 13px; font-weight: 500; cursor: pointer; border: 1px solid transparent; font-family: var(--font); transition: opacity 0.1s; }
.btn:hover { opacity: 0.85; text-decoration: none; }
.btn:disabled { opacity: 0.4; cursor: not-allowed; }
.btn-sm { padding: 4px 10px; font-size: 12px; }
.btn-primary { background: var(--accent); color: #0d0d0d; }
.btn-secondary { background: var(--surface); color: var(--text); border-color: var(--border); }
.btn-approve { background: rgba(200, 241, 53, 0.15); color: var(--accent); border-color: rgba(200, 241, 53, 0.3); }
.btn-reject { background: rgba(241, 53, 53, 0.12); color: var(--danger); border-color: rgba(241, 53, 53, 0.3); }
.btn-warn { background: rgba(241, 200, 53, 0.12); color: var(--warn); border-color: rgba(241, 200, 53, 0.3); }

/* Tags */
.tag { display: inline-block; background: var(--bg); border: 1px solid var(--border); border-radius: 4px; padding: 2px 6px; font-size: 11px; font-family: var(--mono); color: var(--text-dim); white-space: nowrap; }

/* Tier badge */
.tier-badge { display: inline-block; border: 1px solid; border-radius: 4px; padding: 2px 6px; font-size: 11px; font-weight: 700; font-family: var(--mono); }

/* Tabs */
.tabs { display: flex; gap: 2px; border-bottom: 1px solid var(--border); margin-bottom: 20px; }
.tab { display: inline-flex; align-items: center; gap: 6px; padding: 8px 16px; font-size: 13px; color: var(--text-dim); border-bottom: 2px solid transparent; margin-bottom: -1px; }
.tab:hover { color: var(--text); text-decoration: none; }
.tab-active { color: var(--accent); border-bottom-color: var(--accent); }
.tab-count { font-size: 11px; background: var(--surface); border: 1px solid var(--border); border-radius: 10px; padding: 1px 6px; }
.tab-count-accent { background: rgba(200, 241, 53, 0.12); border-color: rgba(200, 241, 53, 0.3); color: var(--accent); }
.tab-count-warn { background: rgba(241, 200, 53, 0.12); border-color: rgba(241, 200, 53, 0.3); color: var(--warn); }

/* Table */
.table { width: 100%; border-collapse: collapse; font-size: 13px; }
.table th { text-align: left; padding: 8px 12px; font-size: 11px; font-weight: 600; text-transform: uppercase; letter-spacing: 0.5px; color: var(--text-dim); border-bottom: 1px solid var(--border); }
.table td { padding: 10px 12px; border-bottom: 1px solid var(--border); vertical-align: middle; }
.table tr:hover td { background: rgba(255,255,255,0.02); }

/* Ticket cards (pending review) */
.ticket-card { background: var(--surface); border: 1px solid var(--border); border-radius: 8px; margin-bottom: 16px; overflow: hidden; }
.ticket-card-header { display: flex; justify-content: space-between; align-items: flex-start; padding: 16px; gap: 12px; }
.ticket-subject { font-size: 14px; font-weight: 600; }
.ticket-meta { font-size: 12px; color: var(--text-dim); margin-top: 4px; display: flex; align-items: center; gap: 6px; }
.ticket-summary { font-size: 12px; color: #aaa; margin-top: 4px; }

/* Draft */
.draft-box { border-top: 1px solid var(--border); padding: 16px; }
.draft-label { font-size: 11px; font-weight: 600; text-transform: uppercase; letter-spacing: 1px; color: var(--text-dim); margin-bottom: 10px; }
.draft-body { font-family: var(--mono); font-size: 12px; color: #ccc; white-space: pre-wrap; word-break: break-word; background: var(--bg); border: 1px solid var(--border); border-radius: 6px; padding: 12px; max-height: 240px; overflow-y: auto; }
.draft-textarea { width: 100%; font-family: var(--mono); font-size: 12px; color: #ccc; background: var(--bg); border: 1px solid var(--border); border-radius: 6px; padding: 12px; resize: vertical; line-height: 1.5; }
.draft-textarea:focus { outline: 1px solid var(--accent); }
.draft-actions { display: flex; gap: 8px; margin-top: 12px; }

/* Knowledge */
.kb-file-link { display: block; padding: 10px 12px; border: 1px solid var(--border); border-radius: 6px; margin-bottom: 6px; background: var(--surface); }
.kb-file-link:hover { border-color: var(--accent); text-decoration: none; }
.kb-file-active { border-color: var(--accent); background: rgba(200, 241, 53, 0.06); }
.kb-content { font-family: var(--mono); font-size: 12px; color: #ccc; white-space: pre-wrap; word-break: break-word; line-height: 1.6; }

/* SLA */
.sla-over { color: var(--danger); font-weight: 600; }

/* Misc */
.dim { color: var(--text-dim); }
.text-sm { font-size: 12px; }
.mono { font-family: var(--mono); }
.empty-state { text-align: center; color: var(--text-dim); padding: 48px; border: 1px solid var(--border); border-radius: 8px; background: var(--surface); }