Now in private access

Your customers ask.
Relay handles it.

Lightweight AI customer support for small businesses. Stop drowning in routine emails without ever missing something critical.

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01

Every message, read and sorted

Relay reads every inbound email and classifies it before it ever touches your inbox — so you know exactly what you're walking into.

02

Routine questions answered automatically

Hours, pricing, policies, FAQs — the questions you answer a hundred times a week get handled. You review what actually needs your attention.

03

Critical issues never slip through

Anything sensitive, urgent, or outside the rules goes straight to a human. Relay knows when to step aside, and it never guesses.

How it works

Set it up once.
Let it run.

Relay connects to your support inbox, learns your business from a simple knowledge base you write, and starts handling the volume immediately. No complex integrations. No training period. No new software to check.

1

Connect your inbox

Forward your support email to Relay or connect directly. Takes two minutes.

2

Write your knowledge base

Tell Relay your hours, policies, FAQs, and escalation rules in plain text. That's all it knows — and all it needs.

3

Review a week of drafts

For the first week, every response comes to you as a draft. Approve, edit, or skip. Build confidence before anything sends automatically.

4

Let go of the inbox

Once you're comfortable, routine questions resolve on their own. You only see what actually needs you.

Real examples

What Relay handles
for different businesses

The same email volume that buries a solo operator is manageable when routine questions resolve themselves. Here's what that looks like across different kinds of businesses.

Fitness studio
Customer
Can I freeze my membership while I'm traveling in June? I'll be gone about 3 weeks.
Relay draft
Absolutely — members can freeze for up to 30 days per year with 5 days' notice. Just reply here to confirm your dates and we'll take care of it.
auto-resolved · tier-1
Home services / contractor
Customer
Hi, what's your ballpark for a bathroom tile job? Roughly 60 sq ft, just the floor.
Relay draft
Thanks for reaching out! Floor tile jobs in that range typically run $800–$1,400 depending on material and prep work. I'll have someone follow up to give you an accurate quote — usually within one business day.
auto-resolved · tier-1
Online shop / e-commerce
Customer
I ordered 6 days ago and it still shows "processing." What's going on?
Relay draft
Sorry for the delay — orders placed during our restocking window (March 8–14) are shipping this week. You'll get a tracking email as soon as yours leaves the warehouse. Thanks for your patience!
auto-resolved · tier-1
Salon / appointment-based
Customer
I need to cancel tomorrow's appointment — something came up. Will I be charged?
Relay draft
No charge for cancellations made more than 24 hours out — you're good. I've removed your appointment. Want me to find you another time this week?
auto-resolved · tier-1
Any business · escalation
Customer
I want a full refund. Your product damaged my countertop and I'm furious. I've been a customer for three years.
Relay action
Flagged as damage claim. Escalation triggered — routed to owner inbox with full thread and customer history.
escalated · tier-3 · human required
Café / local retail
Customer
Do you have any dairy-free options? My daughter has a pretty severe allergy.
Relay draft
Yes! We carry oat and almond milk for all espresso drinks, and our banana bread and two muffin varieties are fully dairy-free. Our staff can walk you through the full allergen list when you visit.
auto-resolved · tier-1

Works for any small business
with an inbox problem

🏋️

Gyms & Studios

Memberships, freezes, class schedules

🛠️

Home Services

Quotes, scheduling, service areas

🛍️

Online Shops

Order status, returns, shipping

✂️

Salons & Spas

Bookings, cancellations, pricing

🍽️

Restaurants & Cafés

Hours, menus, allergens, reservations

📚

Courses & Coaching

Enrollment, refunds, program questions

What you can count on

Inbox control without
losing the human touch.

Relay isn't trying to replace your relationship with your customers. It's trying to make sure the routine stuff doesn't bury the conversations that actually matter.

Every response is grounded in your knowledge base. Relay won't invent policies, make up prices, or answer questions it hasn't been trained on. When something's outside scope, it says so clearly and hands off to you.

  • Only knows what you've written. The knowledge base is the source of truth. Nothing is fabricated.
  • Damage claims, threats, and disputes always go to a human. Escalation rules are hard-coded — never configurable away.
  • Stays in your voice. Responses are warm and on-brand, not robotic and corporate.
  • You approve everything at first. Auto-resolve is off by default for the first week. Build trust before you delegate.
  • No new interface to check. Escalated issues surface in your existing inbox. Relay fits your workflow, not the other way around.
  • Lightweight by design. No CRM integration required. No per-seat pricing. No enterprise sales call.

Ready to reclaim
your inbox?

Relay is currently in private access. Request a spot and we'll be in touch within one business day.

Request Access